Moderation

Moderators play a crucial role in growing and maintaining your Discord server.

As they are effectively the face of your team for your Discord community, it is very important that you find moderators that can best reflect the brand, culture and personality that you are building.

Good moderators do not simply answer questions with scripted responses, they are able to engage the community with interesting topics (project-related or even unrelated but trending topics), build excitement and hype in your project, and counter FUD (fear, uncertainty, and doubt).

Good moderators can make community members wanting to come back everyday, while bad moderators can drive community members away.

Tips:

Have at least 1 dedicated Discord moderator to ensure daily engagement and support - you may wish to have 2 or 3 staggered to provide around-the-clock coverage for global times. If so, your team should have a community manager to manage the moderators.
Set very clear server rules, and ensure moderators strictly abide by them especially when deciding whether to mute, kick or ban members that may have broken the rules. In these situations, the tone and reasoning of the moderators are very important.
Ensure that all team members (including moderators) have set up Two-Factor Authentication (2FA) - read the guide .
If you don't know your moderators very well (maybe they're new, outsourced contractors, only part-time, etc), you may wish to remove their post/manage permissions in the important channels (e.g. announcements, official links, faq) at least at the start. We have heard of hacks happening previously where moderators posted scam links in these channels (perhaps intentionally or maybe they were hacked which is why 2FA is important), which users trust to be safe.
You may wish to use a Discord moderation bot, which typically have the following benefits:
- Auto-moderation: set customized rules to mute, kick or ban members for violations
- Auto-moderation: set rules to ban a customized list of bad words and websites, or delete messages with links or invite links.
- Automatic responses: useful for automatic responses to customized triggers
- Self-assignable roles: allow users to assign their own roles by reacting to a message
You may check out some Discord moderation bots here:
You may look for Discord moderators on Web3 networking platforms, such as .

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Last updated 1 year ago

Moderators play a crucial role in growing and maintaining your Discord server.

As they are effectively the face of your team for your Discord community, it is very important that you find moderators that can best reflect the brand, culture and personality that you are building.

Good moderators can make community members wanting to come back everyday, while bad moderators can drive community members away.

Tips:

Have at least 1 dedicated Discord moderator to ensure daily engagement and support - you may wish to have 2 or 3 staggered to provide around-the-clock coverage for global times. If so, your team should have a community manager to manage the moderators.
Set very clear server rules, and ensure moderators strictly abide by them especially when deciding whether to mute, kick or ban members that may have broken the rules. In these situations, the tone and reasoning of the moderators are very important.
Ensure that all team members (including moderators) have set up Two-Factor Authentication (2FA) - read the guide .
If you don't know your moderators very well (maybe they're new, outsourced contractors, only part-time, etc), you may wish to remove their post/manage permissions in the important channels (e.g. announcements, official links, faq) at least at the start. We have heard of hacks happening previously where moderators posted scam links in these channels (perhaps intentionally or maybe they were hacked which is why 2FA is important), which users trust to be safe.
You may wish to use a Discord moderation bot, which typically have the following benefits:
- Auto-moderation: set customized rules to mute, kick or ban members for violations
- Auto-moderation: set rules to ban a customized list of bad words and websites, or delete messages with links or invite links.
- Automatic responses: useful for automatic responses to customized triggers
- Self-assignable roles: allow users to assign their own roles by reacting to a message
You may check out some Discord moderation bots here:
You may look for Discord moderators on Web3 networking platforms, such as .